Author: productsupport

Yes, you can use your existing user ID and password to login to the Kyat9 APP/mobile site.

Yes, you can place bets using your mobile browser or download our APP to place bets on the go! Download Kyat9 APP Now :
For more details, check out the video below!

How to download Kyat9 App? (Android)

Yes. You must register your Kyat9 account with your legal name and identity, which must be consistent with your Bkash/Rocket/Nagad/OK wallet/SureCash/tap/upay account(s), bank account(s), or other payment accounts used to deposit or receive funds in your Kyat9 account.

Step 1: Drop us an email at support.bd@Kyat9.live with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below:

Change email address
Username
Full name
Date of birth
Phone number
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old email address
New email address

Change phone number
Username
Full name
Date of birth
Email address
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old phone number
New phone number

Change bothUsername
Full name
Date of birth
Last deposit amount
Last withdrawal amount
Current balance
Reason of change
Old phone number
New phone number
Old email address
New email address

Note: If you want to change your email address, please send us an email using the current email and stating the new email address you wish to change (please make sure this email address is not yet registered with Kyat9).

Step 2: Contact our 24/7 customer support team to request making changes.

Step 3: Phone call verification will be performed. (Please be reminded that phone call verification is necessary for this process and we will appreciate the confirmation of your contact number and best time for phone call verification together with your request.)

Step 4: After the documents are reviewed and the phone call verification is also completed, kindly wait for our notification message to be sent to your new email address once it’s approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of birth, and Card Holder shall not be changed. This policy is to ensure your account security. Please always keep your account details up-to-date.

You should be able to check your personal details by following the steps below:

Step 1: Click on “My Account” after you login to your Kyat9 account.
Step 2: Select “Personal Info” to view your personal information.

If you can’t login to your Kyat9 account, click here to learn how to change your email address/ phone number.

You are required to verify your email address, phone number and update your date of birth before you can submit any withdrawal requests. To verify your account,

Step 1: Log in to your Kyat9 account. Select “Profile” > “Personal Info”.

Step 2: Select the “Not verified” button next to your phone number. Click ‘Verify’ and the OTP code will be sent to you via SMS and will expire after 5 minutes. Enter the OTP code in the column and click “Submit”.

Step 3: Select the “Not verified” button next to your email address. Click ‘Verify’ and the OTP code will be sent to you via email and will expire after 5 minutes. Please check your [Spam/Junk] email folder if you didn’t receive the email. Enter the OTP code and click “Submit”.

Step 4: Update your date of birth by clicking the ‘Edit Birthday’ button, input the year, month and day respectively and click ‘Save’. Your account verification is now complete.

Note: If you didn’t receive the email, please check if:

i) Your personal mailbox is full
ii) Delivered email were flagged as [Spam/Junk]
iii) Delayed due to network issues
iv) Incorrect email upon registration

If the problem persists, please contact our 24/7 customer support team for further assistance.
For more details, you may check out the video below!

There are a few possible reasons:

i) Incorrect username or password. Password is case–sensitive, it should contain:

6-20 characters
A minimum of 1 upper case letter (A-Z)
A minimum of 1 lower case letter (a-z)
A minimum of 1 numeric character (0-9)
Special characters are allowed (@$!%*#)
If this problem persists, please reset your account password. (you may refer here on how to reset password)

ii) Locked account – account locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
Duplicate account.
Abnormal behavior of the account.
If your account has been locked, please contact our 24/7 customer support team for assistance.

The steps below describe how to change a known password.

Step 1: Login to your Kyat9 account.

Step 2: Click ‘Profile’ and select ‘Login & Security‘.

Step 3: Enter your current password and then enter your new password. Click ‘Change password’.
Note: Do make the new password significantly different from previous passwords. Never share your account information with anyone and please change your passwords regularly.

For more details, you may check out the video below!

There are a few possible reasons, please check if:

i) Your personal mailbox is full
ii) Delivered email were flagged as [Spam/Junk]
iii) Delayed due to network issues
iv) Incorrect email upon registration

If the problem persists, please contact our 24/7 customer support team for further assistance.

Please follow these simple steps to perform a password reset.

Step 1: Click on the ‘Login’ button on the Kyat9 homepage and select ‘Forgot Password”.

Step 2: Select how you would like to reset your password.

i) If you would like to reset your password via email, please input your username and verified email address associated with your Kyat9 account and click “Confirm”. Login and check your email for a random password. Please check your junk/spam mail folder if you didn’t receive the email.
ii) If you would like to reset your password via SMS, please input your username and verified phone number associated with your Kyat9 account and click “Confirm”. You will then receive a notification that your password has been changed, and please check your phone for a random password.
Step 3: Login to your account using the new random password. Please change the random password to your own password to ensure account security. Enter the random password and then enter your new password. Click ‘Submit’.

Note:

After requesting three SMS reset passwords, you have to wait for another 72 hours to try again.
You must login into your account within 15 minutes after receiving the new random password, otherwise, the password will expire.
Reset password via SMS will not affect the request to reset password through Email. If you’re unable to reset the password via SMS, you can request to reset the password via email.
If you’re unable to reset the password via SMS and Email, please contact our customer support team. Our customer support representatives will conduct the verification manually and reset the password for you.
For more details, you may check out the video below!