Please check your withdrawal status by clicking on ‘My Account’ > ‘Transaction Records’.
For “Pending” status: Contact our 24/7 customer support team to request cancellation.
(Please note that your transaction may not be cancelled if it is being processed.)
For “Approved” status: The transaction could not be cancelled.
A bank statement refers to a list of transactions of the bank account over a period of time.
A bank statement must include:
Customer’s full name
Customer’s bank card number
Transaction ID
Transaction Time & Date
Transaction Amount
Receiver account number
A withdrawal transaction with a successful status means that we have paid the funds. Please allow 15-30 minutes for your payment gateway/bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details.
Payment Gateway (bKash / Nagad / Rocket)
1. Username
2. Transaction History / Statement
Bank Account
1. Username
2. Bank Statement
(Click here to learn more about the bank statement.)
Before making a withdrawal, make sure you:
1.Complete your account verification.
Update your date of birth
Update your full name
Verify phone number
2. Account has at least one deposit record.
3. Met your deposit or bonus wagering requirements.
(You must complete at least 1x wagering requirement of all your deposit amount. If you apply for a bonus, you will need to fulfill the bonus wagering requirements stated in the terms and conditions before making a withdrawal. )
For more details, check out the video below!
During normal working hours, withdrawals are usually processed within 15-30 minutes. Bear in mind that once the transaction is processed by us, the time taken for your withdrawal to reflect will depend on the payment methods.
Wagering requirement also known as Turnover requirement. A wagering requirement is a multiplier that represents the number of times you have to play though a deposit or bonus before you are able to withdraw any winnings.
There are two situations:
Without applying for any promotion
For example: I made a deposit of BDT 500 without applying for any promotion. This means that I have to complete a 1x wagering requirement which is BDT 500 on any games, before I can withdraw any pending winnings gained.
Applying for a promotion
For example: I am given a BDT 500 casino bonus with 10x wagering requirements. This means that I have to bet at least BDT 5,000 on eligible games, before I can withdraw any pending winnings gained.
Note: Stakes on some of our games may not count in full towards the wagering requirement, Standard Game Weightings may apply. Please always check the terms and conditions to clarify this.
Our website supports withdrawal via bKash, Nagad, Rocket & Local Bank.
Yes. The maximum amount for each withdrawal depends on your preferred withdrawal channels.
Withdrawal Channel Withdrawal Amount
bKash / Rocket / Nagad ৳500 – ৳25,000
Local Bank ৳30,000 – ৳50,000
Yes, our deposit and withdrawal service operation hours are 24/7.
Please contact our 24/7 customer support team and provide the following information:
Username
Wallet : bKash / Nagad / Rocket / OK wallet / SureCash / tap / upay
Cash Out Number (Phone number that you use to cash out)
Transaction ID
Transaction screenshot (show with date, time, amount, transaction ID)
If you still fail to receive the funds, kindly provide your ‘Deposit Request Video’ via email as reference. Click here to learn more.
Note: As the payee information might change from time to time, please check our current payee details before making each deposit, which can avoid deposit failures or delays. Kyat9 will not be liable for any missing funds due to incorrect information.