Why can’t I login to my account?

There are a few possible reasons:

i) Incorrect username or password. Password is case–sensitive, it should contain:

6-20 characters
A minimum of 1 upper case letter (A-Z)
A minimum of 1 lower case letter (a-z)
A minimum of 1 numeric character (0-9)
Special characters are allowed (@$!%*#)
If this problem persists, please reset your account password. (you may refer here on how to reset password)

ii) Locked account – account locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
Duplicate account.
Abnormal behavior of the account.
If your account has been locked, please contact our 24/7 customer support team for assistance.